Terms and Conditions

RESERVATIONS:

Reservations are conducted either online (www.otprentacar.ro) or over the phone at the specified telephone numbers. Once the client places the booking order, they will receive by e-mail the confirmation of the reservation; you are kindly asked to print this confirmation and submit it to the OTP Rent A Car agent when you pick the car up. They will be confirmed only for a vehicle group rather than for a specific type/model of car. If the requested vehicle group is not available, the client will be assigned a similar car or a car from a superior class, without any change to the initial offer.

After the confirmation of the reservation, subsequent changes may alter the price and the availability of the vehicle of your choice. For any change to or cancellation of the reservation, please contact us at the telephone numbers: 0785.444.111 or 0721.731.100.

PAYMENT CONDITIONS AND MODALITIES:

The renter will not pay anything in advance; payment will be made in full at the signing of the agreement (vehicle rental, optional insurances, optional equipment and/or potential additional fees depending on the delivery/receipt hours).

All the fees and taxes are calculated in Euro. Payment is cash can be made in the following currencies: LEI, EURO or POUNDS. Payment by credit or debit card: VISA, VISA ELECTRON, MASTERCARD, MAESTRO, the equivalent value will be invoiced at the NBR (National Bank of Romania) exchange rate +1 valid at the invoice date.

GUARANTEE OR DEPOSIT:

The amount blocked as Guarantee (deposit) is the Renter's liability in case the vehicle is damaged during the rental agreement. The Guarantee will be blocked (pre-authorized) on the Renter's card until the vehicle is returned, and this operation will not involve any cost for the Renter. The credit card on which the guarantee will be retained is to be issued on the main driver's name (holder of the agreement. The guarantee may also be retained in cash, if the Renter prefers it.

AGE AND DRIVER'S LICENSE:

To the able to rent a vehicle from OTP RENT A CAR, the Renter needs to meet the minimum age requirements, more precisely the minimum age is 21 years for the categories of small and medium cars. For the individuals of up to 25 years, a beginner driver fee is applied, in the amount of 3 Euro/day. The OTP Rent A Car renter is required to have their driver's license for at least 12 months and, if the driver's license is not written in Latin letters, they are required to submit an international driving permit.

No rental agreement will be concluded if the driver submits a copy of a driver's license, an expired driver's license or proof of provisional driving. Depending on each client, OTP Rent A Car reserves the right to reject the rental without any explanation.

DELIVERY:

The delivery of the vehicle to the Renter will occur in one of the OTP Rent A Car offices, during the work hours: Monday -09:00-20:00, Saturday 09:00-13:00, closed on Sundays. If the vehicle is picked up/returned outside the normal working hours, a fee of  25 euro will be paid, irrespective of the time of the picking up/return.

Documents required when you pick up the vehicle: - ID card or passport;

                                                                 -valid driver's license held for at least 12 months;

                                                                 -credit/debit card (as applicable).

If there is an additional driver, he/she will also have to submit their driver's license and ID card and be present at the signing of the agreement. A 20 euro fee will be applied for the additional driver.

CROSSING THE BORDER:

The border can be crossed in a rented car if OTP Rent A Car approves it in writing and confirms it at the time of the reservation. Premium vehicles (G group), 8-9 seat minibuses and 4x4/SUV ones cannot leave the Romanian territory. For this service (Cross Border) a fee of 50 -150 is applied, depending on the country/countries of destination; this fee is to be paid at the signing of the agreement. In case of damage/technical problems, the renter has the obligation to transport the vehicle on the Romanian territory, on their own expense. OTP Rent A Car vehicles may travel to European Union countries (only on the continental part; crossing to the islands is not allowed).

CHARGES:

The charges in our offer include: vehicle maintenance, radio, civil liability insurance and Romanian vignette. The minimum charge duration is 24h, the one-hour interval after the 24 h is not charged. If the car is returned later than 60 minutes after the pick-up time indicated in the agreement, the client will be charged with an additional day.

FEES:

                Airport fee: - a 10/euro fee per delivery or return in the airport is charged.

                Additional driver fee: - only the drivers stipulated in the agreement have the right to drive the OTP Rent A Car vehicle. Additional drivers are registered in the agreement only when it is signed (at the vehicle pick up). If the vehicle is driven by a driver who is not authorized by OTP Rent A Car, other than those mentioned in the rental agreement) and damage occurs, the damage is to be borne by the client, irrespective of the type of insurance purchased at the opening of the agreement. Depending on the damages, OTP Rent A Car may request the client to pay damages of up to the equivalent value of the vehicle.

                The fee for the pick-up/return of the vehicle out of hours: - if the client wants to pick up/deliver the vehicle outside the aforementioned working hours, he/she will pay a 25 euro fee/service.

                Modified return fee: - if the client changes the vehicle return address, a 25 euro fee will be applied if the vehicle is returned in the same city. If the client wants to return the fee in a city different from the one from where he picked the vehicle up, a fee of 0.90 euro/km will be charged.

                Damage administration fee: - if there are damages to the vehicle when it is returned, the client will pay a damage administration fee in the amount of 80 euro, irrespective of the type of insurance that he/she selected at the signing of the agreement (with or without franchise).

Other additional fees:

lost key: 100-250 euro (if a OTP Rent A Car advisor travels to the client to this end, an additional 25 euro will be charged);

lost documents: 250 euro;

excessive dirt in the vehicle (stained seat covers, stained ceiling, etc.): 120 euro

loss of accessories: between 50 and 150 euro.

If a OTP Rent A Car agent travels to a client for reason of damages, vehicle change (because of the client) or other similar reasons, this will be charged with 25 euro, and OTP Rent A Car will have the right to modify this fee depending on the client's location. This intervention is possible only with a written confirmation from the client.

Fuel charge:

The OTP Rent A Car client may choose two services regarding the fuel level:

Full with empty: this service provides more comfort to clients, they will pay in advance a full tank at the price of 1.45euro /fuel liter; thus they do not have to worry about finding the closest gas station when they return the vehicle.

Full with full: the clients pick up the vehicle with a full tank and must return it with a full tank, otherwise the client will pay a 20 euro refuel fee + the missing fuel that will be paid at 2.8 euro / liter. To assess the missing fuel in the tank, OTP Rent A Car uses technical means that they have at hand, the oil rod or the odometer. AS LONG AS THE CLIENT DOES NOT FILL THE TANK ON HIS/HER OWN, HE/SHE RECOGNIZES AND AGREES WITH THE OTP RENT A CAR METHODS OF CALCULATION OF THE MISSING FUEL QUANTITY.

OPTIONAL EQUIPMENT SUBJECT TO A CHARGE:

Child car seat - 5 euro / day (VAT included);

In Romania, any child with a height of up to 135cm is required to be transported in a vehicle in a special seat or with a fastener adjusted to his/her height.

GPS - 5 euro / day (VAT included);

Winter equipment - 2 euro / day (VAT included);

In Romania, winter tires are mandatory between 01 November and 31 March; therefore, all OTP Rent A Car vehicles will be equipped correspondingly.

Prewash fee 15 euro - the vehicle can be returned dirty on the outside, if the prewash fee is not paid, the vehicle will be returned clean, otherwise a 30-euro fee will be charged.

OPTIONAL INSURANCE:

□    TPC - Theft protection coverage - 50 euro/rental

□    CDW - Collision damage waiver -3-50 euro/day

□    SCDW - Super collision damage waiver -10-120 euro/day

I - The agreement:

If the Renter signs the overleaf of this agreement, this means that he/she accepts all the clauses specified in this agreement and in all of its annexes and they form the contractual obligations that the Renter (client) has in relation with the Owner.

Any additional elements or changes will be validly allowed only in writing, with the approval of both of the contracting parties, by addenda signed both by the Owner and by the Renter.

The contractual clauses include the information in the overleaf form and all the pieces of information in the annexes.

II - Contractual period:

The Owner agrees to allow the Renter to use the vehicle starting from the date of delivery to the date/time of receipt at which the Renter has the obligation to return the vehicle at the place established on the overleaf of this agreement.

The rental period during which the Renter is authorized to use the vehicle can be extended only based on the Renter's renter sent in writing and based on the Owner's approval, also in writing. In this case, the Owner will communicate to the Renter the new date and time that become the time/date of receipt at which the Renter has the obligation to return the vehicle.

If the Renter fails to meet the contractual clauses, the Owner reserves the right to cease the rental before the completion of the agreement. In this case, the Renter will receive a written notification, either in person or by registered letter, and the Renter agrees that, on the day on which he/she receives the notification, he/she returns the vehicle to us within maximum 12 hours, at the place mentioned overleaf. If the Renter exceeds the 12-hour term for the return of the vehicle, the Owner will notify the Renter that the former considers that the vehicle is held by the Renter without the Owner's approval, therefore the Owner will have the right to submit the situation to the attention of the competent authorities (police) to recover the vehicle by legal means, including by declaring it stolen. In such a case, the Owner will be able to withdraw the vehicle also by using their own means, by actin within the legal requirements in force.

The Owner may withdraw the vehicle if they reasonably find that the Renter breaches any of the contractual clauses or if the Owner finds that the data provided by the Renter is incorrect or false.

III. OWNER'S OBLIGATIONS IN RELATION TO THE RENTER:

The vehicle that is rented to the renter was maintained in accordance with the manufacturer's requirements;

The vehicle is delivered in an operational state, a state adequate to the purpose for which it has been designed, based on the delivery-receipt protocol attached to this agreement;

If the vehicle is no longer able to circulate, for other reasons than the Renter's fault, the Owner will replace it, at the Renter's request, with a vehicle similar to the one rented (where possible). If the vehicle cannot be replaced, and the initial vehicle deficiency cannot be remedied in a timely manner, the Owner will return the part relating to the rental cost calculated proportional with the time during which the vehicle could not be used.

The Owner is not liable for the losses incurred by the Renter in case of damage or deficiency of the vehicle, which is not caused by their fault.

The Owner is not liable for the loss or destruction of property that the client or other individuals leave in the vehicle.

VI. BY SIGNING THE AGREEMENT THE RENTER (CLIENT) AGREES WITH THE FOLLOWING:

When signing this agreement, the Renter agrees to undertake the following obligations, the contents of which are clear, and guarantees that:

They hold the licenses or permits required so that they, the driver or any of the additional drivers are able to drive or operate the vehicle;

The information that they provide and which has been filled in on the front or the back of this form, as well as in any of the signed annexes or by any of the authorized representatives of the Renter is true;

They do not have any interdiction to drive vehicles in Romania or they have not been prohibited to drive vehicles because of offences relating to the consumption of alcoholic beverages or drugs;

The Renter or any of their authorized representatives, drivers or additional drivers will check the vehicle before they drive it and they will notify us if they found any non-conformities or deficiencies that were not mentioned overleaf or in the report on the control performed before the rental or in any of the relevant annexes signed by them;

The Renter is the only one liable and they agree to compensate us in full for all the civil liability costs and expenses (legal expenses included) uncovered by the mandatory or optional insurance coverage taken by the Owner in relation with the vehicle, and this will not supersede or limit in any way the other damages that they could owe to us for the coverage of any damage that may occur because of any of the Renter's failure to meet or inadequate compliance with the obligations undertaken according to this agreement , all the claims or other types of actions or requests formulated by the Owner or against the Owner because the Renter failed to meet any of the contractual clauses or clauses of the insurance policies.

The Renter agrees with the electronic storage of their personal data and authorizes the Owner to use this data if, at the time of the signing, the Renter engages in misrepresentations or breaches the terms of this agreement, and they authorize the Owner to submit the information to the national authorities in case of suspicion relating to the perpetration of an offence.

VII. CONDITIONS OF USE:

The Renter agrees to use the vehicle carefully, to keep it in an operational state, to check its mechanical state, the oil/antifreeze level, the tires, and, in general, to adopt a prudent behavior. Any repairs of the vehicle performed by the Renter or by any other individual are prohibited without the Owner's approval in writing. The Renter will make sure that the vehicle is filled with adequate fuel.

The Renter agrees to meet the general conditions of the insurance policies signed with the Owner.

The Renter agrees that, apart from the normal wear and tear, they would bear the costs of all the damages caused by their fault, which is not covered by the insurance policy.

In case of breakdown (any kind of breakdown), the Owner will retain, in the form of damages, the amounts established as deposit (guarantee).

The Renter will notify the Owner immediately relating to any breakdown caused or generated at the vehicle or if the vehicle does not operate correspondingly. If the vehicle has already been damaged or it is found that its use could cause additional breakdown, the Renter agrees to discontinue its use, otherwise they would bear the full cost of the repairs.

In case of breakdown, irrespective of its causes, the client has the obligation to fill in and to send to the Owner as soon as possible the Accident Form.

The Renter will make sure that the vehicle is not used in unsafe condition or used for other purposes than those for which it has been designed or for which it is adequate. The Renter will not overload the vehicle, nor will they allow transporting more passengers than the number for which it has been designed and equipped. The Renter is not allowed to transport hazardous or flammable substances. The Renter will not run the Owner's vehicle on undeveloped roads or other unpaved areas, they will not use the vehicle for races, competitions or training and they will not use the vehicle for towing, driver training or other risky or illegal uses.

The Renter will not allow the use of the vehicle by other individuals than those authorized by the Owner and present in this agreement.

The Renter will not rent, sell or dispose of the vehicle in any way, they will not pose as owner of the vehicle or as OTP Rent A Car agent.

The client will not engage in or will not allow actions on the vehicle without the Owner's approval in writing, with the exception of minor, urgent repairs that are to be executed by a qualified mechanic.

The Renter will indemnify us for any penalties or fees applied after the use of the vehicle and they will reimburse the reasonable administrative costs with the reply to the police or other authorities in relation to the said fines or penalties. These costs will be paid separately or they will be retained from the deposit.

In case of loss of the vehicle and if the vehicle is brought to a state where repairs are no longer justified economically, the client will bear all the administrative or legal costs relating to the settlement of any claims or requests submitted by the Owner or against the Owner regarding the vehicle and you will cover all the damages caused to the Owner, which are not covered by the policies taken by the Owner in relation to the vehicle.

VIII. RENTAL PERIOD:

The Owner agrees to allow the Renter to use the vehicle starting from the date of delivery to the date/time of the receipt at which they have the obligation to return it to the place established overleaf.

The rental period during which the Renter is authorized to use the vehicle can only be extended based on the client's request in writing, based on our approval in writing. In this case, you will be communicated the new date and time that become the date/time of receipt, at which the Renter has the obligation to deliver the vehicle.

If the Renter fails to meet the contractual clauses, we reserve the right to cease the rental before the completion of the agreement. In this case, the Renter will receive a notification in writing, either in person or by registered letter. The Renter agrees that, starting from the date of receipt of the notification, they will return the vehicle within maximum 12 hours, at the place mentioned overleaf. If the Renter exceeds the 12-hours term for the return of the vehicle, the Owner notifies the Renter that the Owner finds that the vehicle is held by them (the renter) without our (the Owner's) approval; therefore, we will have the right to approach the competent authorities (police) to recover the vehicle by legal means, including by declaring it stolen. In any such case, the Owner will be able to withdraw the vehicle also by using their own means, acting within the limits of the legal provisions in force.

The Owner may withdraw the vehicle if they reasonably find that you are in breach of any of the contractual clauses or if we find that the data provided by the Renter is incorrect or false.

XI. ACCIDENT OR THEFT:

If the vehicle or its content is stolen or taken illegally or involved in an accident, the Renter will follow to the letter the clauses of the comprehensive car insurance and they will also take all necessary measures to protect both the Owner's interest and the insurer's interest in accordance with the contractual rental clauses and, in particular, to provide to the Owner and to the insurer all the details regarding the emerged situation within maximum 24 hours; if the client is injured and cannot notify the Owner in relation to the accident within the said term, they will be able to do it as soon as possible.

The Renter will make sure that either they or the driver prepare and submit to us an accident report form, to be forwarded to the insurer within 24 hours after the accident. The Renter enters in this report the circumstances, the date, the time and the place of the accident, the name and address of the witnesses, the name and address of the owner of the other vehicle, the name of the insurance company and the name of the insurance policy of this vehicle.

The Renter attaches to this report any valid insurance policy that they are holding.

The Renter cooperates with the authorities for the correct establishment of the accident circumstances, and the Renter will allow the authorities to establish the guilt.

The Renter notifies the police in relation to any theft or illegal dispossession.

The Renter sends immediately any and all of the letters from third parties, the formal notices or other documents relating to legal proceedings that they receive in relation to the Owner's vehicle.

The Renter assists the Owner and the insurance company in the legal proceedings, i.e. they authorize the Owner and the insurance company to pursue actions on their behalf, and they will fully cooperate for the shared defense in case of any proceedings pursued against the Renter and/or the Owner in relation to the vehicle.

X. OPTIONAL INSURANCES:

The Renter is liable for all the damages caused to the vehicles or other individuals because they breach the conditions of use of the vehicle or the Romanian Traffic Code, independent of any other accepted additional insurance. The Renter is liable for the theft or total or partial loss of the vehicle, unless the Owner holds harmless the Renter of any liability in case of theft or total or partial loss of the vehicle. This exemption is valid only if the Renter has agreed to the daily charge and the conditions regarding the Theft Protection Coverage (TPC) and the Collision Damage Waiver (CDW) as defined in the company's official price list, at the beginning of the rental period, by checking the Accept box in the clause OPTIONAL INSURANCES of the Terms and Conditions (Beginning of the Agreement), provided that they take all necessary precautions to prevent the theft or the total or partial loss of the vehicle and to use it in accordance with the terms and conditions established in this agreement.

The Renter is liable for any loss or breakdown of the vehicle caused by collisions or fire, unless the Renter has opted for the CDW - Collision Damage Waiver by checking the box Optional Insurance in the Terms and Conditions and by paying the related daily fee.

The admission of the condition and the Collision Damage Waiver (CDW) do not discharge the Renter if the vehicle is not used in accordance with the terms and conditions described in this agreement and especially the conditions of use (art. VII).

If the Renter had opted for the CDW - Collision Damage Waiver SCDW - Super Collision Damage Waiver or SUPER COVER, a fee for the administration of the damage will, however, be applied, as stipulated in the list of fees included in the first part of the agreement.

We hereby agree explicitly on the fact that the Approval of the CDW or SCDW does not cover the damages caused:

To the lower part of the vehicle.

To the vehicle tires and wheels.

During the loading, unloading or transport of vehicles by boats or other means of transport without the Owner's prior approval in writing.

To the interior and the windshield of the vehicle.

Damages caused by vandalism.

The aforementioned insurances apply only to the vehicle drivers (chauffeurs) mentioned in the rental agreement.

If the Renter does not accept the daily charge and the conditions regarding the TPC - Theft Protection Coverage, and the vehicle is stolen, the Renter will pay the equivalent value of the vehicle, otherwise they will have to pay only the Deductible Value in the introductory part of this agreement, at the signing of the agreement.

XI. PAYMENT:

The Renter will pay a deposit before they pick the vehicle up. The Owner can use this deposit to guarantee the payments of the amounts owed by the client under this agreement, as described in this agreement.

At the signing of this agreement, the Renter will pay its value in full, as well as any other amounts that make the overall owed amount, mutually approved and filled in on the overleaf form. The taxes will be calculated in accordance with the related rates before the Renter picks the vehicle up.

If the Renter's (client's) name indicated overleaf is incorrect, the individual who signs overleaf will be deemed by the Owner as liable in accordance with the contractual clauses.

The Renter authorizes the Owner to process all the amounts owed under this agreement on their credit card, the details of which are described overleaf (other amounts that can be owed to the Owner under the agreement).

XI. The Renter's responsibility in case of offences and fines regarding the traffic legislation:

The Renter has the responsibility held by the vehicle owner and they will be liable to bear all the costs for all the offences committed with the vehicle, in accordance with the traffic legislation, during the rental period, as well as all the fines for the illegal parking of the vehicle during this time.

 

IF THE RENTER USES THE CERNAVODA BRIDGE, THEY WILL HAVE THE RESPONSIBILITY TO PAY THE BRIDGE TOLL AND TO PROVE IT TO THE OWNER WITH A RECEIPT, OTHERWISE A 100 EURO FEE (EQUIVALENT VALUE OF THE FINE) WILL BE CHARGED.

INSIDE OTP RENT A CAR CARS SMOKING IS FORBIDDEN.

FEE FOR SMOKING IS  100 EURO.